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At wowin ph, the way we collect, store and use your information is set out clearly in this policy — no buried clauses, no vague language. This applies to every account holder accessing the platform from the Philippines where local law permits.
This policy governs the personal information you provide when creating and using a wowin ph account — your name, contact details, account credentials and transaction records linked to your wallet activity. When you connect a local payment method such as GCash, Maya, GrabPay, Coins. ph or a Bank Transfer via PESONet, the transaction reference data passes through those third-party payment rails under their own terms; we hold only what reaches our system. We collect information at registration, during login sessions and when you contact our support team. Device identifiers and session data are recorded automatically through standard browser cookies, which you can manage through your browser settings. We do not sell your personal data to advertising networks. Retention periods follow the requirements applicable to the eligible regions where the platform operates, and data no longer needed for account or legal purposes is removed on schedule. Questions about what we hold, how long we hold it, or who has access can be directed to our support channels. Availability of this service depends on local law and eligible regions.
Transaction references from GCash payments are recorded in your account history. The full transaction is processed under GCash's own privacy terms; we hold only the reference data that reaches our platform.
Maya transfers generate a record on our side limited to the amount, date and account identifier. Maya's own data handling applies to everything processed within their payment environment.
Coins. ph wallet activity linked to your account is stored as a transaction log. We do not store your Coins. ph credentials — only the confirmation data sent to our system at the time of the transfer.
Bank Transfer and PESONet payments leave a reference trace in your account ledger. Your bank's own privacy policy governs data held on their end; our record covers only what is passed to us during processing.
Understanding the boundaries of this policy helps you know exactly which data falls under our responsibility and which falls under the third-party services you connect. We cover what happens inside your wowin ph account. External services — payment processors, device platforms, linked social logins — operate under their own policies and we do not speak on their behalf.
Everything you enter during registration, login and account updates — name, contact details, password — falls directly under this policy. We are responsible for how that data is stored, accessed and eventually removed.
Payment records created inside your account wallet are covered here. The portion of a GCash, Maya or Bank Transfer transaction that lives on our servers is our responsibility; the rest belongs to the payment provider's own policy.
Session cookies, browsing behaviour on our pages and preference settings are collected by us and covered by this policy. You can adjust cookie acceptance in your browser at any time without closing your account.
Links to external sites, game studios such as Pragmatic Play or Spadegaming, and payment rails like GrabPay each operate under their own data terms. Once you leave our environment, this policy no longer applies.
You have real, actionable choices over the data we hold on your account. Reviewing your stored information is the starting point — log in, open your account dashboard, and the profile section shows the personal details we have on record. If something is wrong or out of date, you can submit a correction request directly through our support channel. We process those requests and confirm the outcome in writing. Retention of your account data continues while your account is active and for a period after closure as required by applicable rules in eligible regions. If you want to know what specific data we hold, how it is used, or whether it has been shared with any third party, send that question to our support team using the contact paths listed on this page. We do not require a reason for a data query — the request itself is enough.
Open your account dashboard after login to see the personal details, contact information and transaction history currently on file. This is the live view of what we hold for your account.
If your name, contact number or email address is wrong, submit a correction through the support channel. We will update the record and confirm the change once it is done.
Any question about data use, sharing or retention can be sent to our support team. You do not need a formal reason — a clear description of your question is all that is needed to start the process.
If you want your account closed and data cleared to the extent permitted by applicable retention rules, contact support with your account email. We will confirm the steps and timeline in our reply.
Privacy questions, correction requests and data inquiries all go to the same support team. Use the channel that suits you — email gives you a written trail, live chat is faster for straightforward questions, and the help page covers common account topics without needing to wait for a reply.
Send your privacy or data question to our support email address listed on the Contact page. You will receive a written response covering the specific issue you raised.
Open the chat widget from any page while logged in to reach the support team directly. Useful for straightforward correction requests or to check the status of a previous data inquiry.
The Help Centre covers the most common account and data questions in a searchable format. Check there first — many privacy topics are answered without needing to wait for a support reply.
Account security and data handling are not background concerns — they are built into the account flow. Passwords are stored in hashed form; we do not hold them in plain text and our team cannot read them. Session tokens expire on logout. Cookie preferences are respected per session, and you can clear them at the browser level without affecting your account standing. Retention timelines follow the rules that apply to eligible regions where the platform operates, and data associated with closed accounts is removed once that period ends. If you have a question about a specific retention period or about who has accessed your account data, contact our support team with your account email — we will respond in writing.
Account passwords are stored using one-way hashing. We cannot read or recover your password, and it is never stored in plain text anywhere in our system. Reset is handled through the verified email on your account.
We use session cookies to keep you logged in and to track browsing patterns on our pages. You control cookie acceptance through browser settings. Opting out of non-essential cookies does not affect your account access.
Account data is retained while your account is active and for a defined period after closure, as required in the eligible regions where the platform operates. Data outside the retention window is removed on schedule.
When this privacy policy changes in a way that affects your rights, we will notify you through the email address on your account before the change takes effect. The updated policy is always accessible from this page.
These are the questions our account holders ask most often about data, cookies and their rights under this policy. If your question is not here, contact support directly.
At registration we collect your name, email address, contact number and any identity details needed to verify your account. After that, transaction references from payments via GCash, Maya, GrabPay or Bank Transfer are added to your account record as you use the platform.
Yes. Log in and open your account dashboard — your profile section shows the personal details currently on file. For a full data summary including transaction history and session records, send a written request to our support team with your account email.
Contact support through live chat or email with the detail you want corrected and the correct version. We will update the record and send you a written confirmation once the change has been applied to your account.
We do not sell account data to advertising networks. Payment processors such as GCash, Maya and Coins. ph receive only the transaction data needed to complete a payment. Game studios like Pragmatic Play and Spadegaming supply game content and do not receive your personal account data.
Retention periods follow the rules applicable to the eligible regions where this platform operates. Data is kept for the required period after account closure and then removed on schedule. Contact support if you need the specific timeline that applies to your account.
Send a closure and data removal request to our support team using the email address on your account. We will confirm the steps involved, including any retention obligations that apply in your eligible region, and reply in writing with a timeline.